Bilingual Women’s Health Services (WHS) Customer Care Representative
Are you interested in joining a top-tier health organization? We have a Furst-to-Hire opportunity for a Bilingual Customer Care Representative to work in the Women’s Health Services area of a local clinic. The Bilingual WHS Customer Care Representative will work to promote effective communication between the medical staff and internal and external customers on a daily basis.
Pay: $15.00 to start
Hours: 8am to 4:30pm, M-F
Bilingual WHS Customer Care Representative Responsibilities:
- Answer incoming calls and quickly determine appropriate connection, schedule patients accordingly
- Accurately document messages in the electronic medical record system
- Work with the WHS medical unit manager to review system phone reports
- Participate in special projects and assignments
- Maintain daily ongoing record keeping
- Schedule and track program participants and work with local health department staff to facility scheduling appointments and completion of treatment plans
- Attend department meetings
Bilingual WHS Customer Care Representative Requirements:
- Bilingual in Spanish required (written and verbal)
- Demonstrate excellent customer service when interacting with patients, their families and friends and fellow employees
- Maintain a confidential atmosphere for all clients
- Effectively and professionally communicate with all patients and clinical personnel
- Basic medical terminology
- Basic typing and computer skills, including database management
- Strong organizational and interpersonal skills
- Demonstrate culturally sensitive care
- Ability to work independently with minimum supervision
- High school diploma or equivalent
- One-year clerical experience in a medical setting or graduate of applicable training program
- Strong computer literacy, proficiency in MS Office preferred
This is a rewarding position offering the opportunity to work with many types of people and make a positive impact on the lives of others in our community. Apply here or contact Courtney or Janis at 815-229-7810.
