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Field Service Manager

Rockford, IL 61103

Posted: 09/12/2024 Employment Type: Permanent Job Number: R 744235828 Pay Rate: $100000 / year

Job Description

HANDS ON POSITION - MACHINE TOOL INDUSTRY EXPERIENCE PREFERRED - STRONG TECHNICAL MACHINING SKILLS NEEDEDMUST HAVE PRIOR INSTALLATION /MAINTENANCE EXPERIENCE.  This position will be managing the complete Service Department, including on-field service techs, customer support, and the service coordinator. ESSENTIAL FUNCTIONS 
  1. Manages all the service personnel who perform on-site routine services including installation, maintenance, repair, and customer service
  2. Oversees the hiring, training, and help to schedule field service representatives with the service coordinator
  3. Responsibilities also include handling service contracts and directing support services 
  4. Plans and develops policies and procedures for on-site installation, testing, maintenance, and troubleshooting
  5. Ensures all field service projects are completed within budget/deadline to meet customers' needs
  6. Familiar with a variety of the field's concepts, practices, and procedures
 KNOWLEDGE, SKILLS AND ABILITIES REQUIRED 
  1. Education/Training: B.S. Degree in Business Management or other related field.  
  2. Experience/Skills: Three to five years related experience in a manufacturing environment.   Must possess excellent communication, organizational, computer and interpersonal skills.  Excellent knowledge of product and manufacturing capabilities required.  Willingness to spend time travelling in the field to customer and trade shows.  
Please apply directly to the Field Service Manager position or contact Melissa at 815-997-1442 or melissa.saunders@furstpros.com with any questions. 

Meet Your Recruiter

Melissa S.
Technical Recruiter

Year Started: 2020

I wanted to be an elementary school art teacher when I grew up.

 

Favorite Quote:

“Not all of us can do great things. But we can do small things with great love.” – Mother Theresa

 

What do you enjoy most about your work?

I enjoy matching the right people with the best opportunities.

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About Rockford, IL

Ready to take your career to new heights in Rockford, Illinois? Explore our job opportunities in this vibrant city and uncover endless possibilities for growth and success. Nestled in the heart of Winnebago County, Rockford blends urban convenience with a laid-back Midwest charm. From iconic landmarks like the Anderson Japanese Gardens and the Coronado Performing Arts Center to the mouth-watering cuisine at Beef-A-Roo and the exciting games hosted by the Rockford IceHogs at the BMO Harris Bank Center, this city has something for everyone. The Rockford region boasts a thriving arts scene, with galleries like the Rockford Art Museum and the Klehm Arboretum & Botanic Garden providing inspiration at every turn. Discover your next career move in Rockford, where opportunities abound and a unique culture awaits!