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Remote Payments Program Conversions Specialist

Machesney Park, IL 61115

Posted: 10/13/2023 Employment Type: Contract Job Number: R 6294371013 Pay Rate: $30-35 / hour

Job Description

Job Summary:  In this role, you’ll be responsible for delivering best in class Payments Programs to support a $1B payments services business.  You will be both an innovator and a problem solver using your listening and collaboration skills to execute our Payments strategy for on-boarding new clients.  Reporting to the Payments Program VP, this role requires excellent communication skills, and a strong track record of collaboration.  The ideal candidate will have prior payments implementation experience, be a good communicator, a great problem solver, demonstrate the ability to work with cross functional teams and will display a desire to learn and fine tune our processes based on those learnings.
  1. Plan and actively execute the portfolio conversions with internal teams and external partners
    1. Work with Client Success and Implementation teams to build and execute the merchant services conversion and on-boarding process
    2. Execute the transition plan for existing accounts
    3. Work with our Payments partners to deliver a best-in-class experience for our clients
  2. Deliver feedback to Payments leaders on the performance and metrics of payments programs 
  3. Serve as a primary escalation point for existing customers to answer questions, provide visibility, and resolve any challenges
  4. Execute programs with external facing payments services vendors, working with them to:
    1. Build working relationship and collaborative partnership to exchange information and best practices across orgs
    2. Ensure any vendor-related issues encountered in the sale, marketing, product integration or implementation of vendor services are being addressed
  5. Execute and improve the efficiency of business processes and procedures to enhance overall effectiveness 
Education and Experience:  
  1. Bachelor’s Degree in Business, Finance, or related field, or equivalent combination of education and experience
  2. Three or more years of experience with payments services in e-commerce, retail, software or financial services industries
  3. Demonstrated knowledge and understanding of the payments services ecosystem 
  4. Experience with large scale payments platforms
  5. Focus and thoughtfulness on data and analytics to solve problems and experience achieving results through continuous improvement
  6. Experience in effectively working with multiple teams for collaboration and company-wide project delivery
  7. Tenacity to keep issues top of mind of relevant stakeholders and conviction to stand-by decisions
  8. Time management skills and ability to prioritize independently
Please apply directly to the Payments Program Conversions Specialist role or contact Rachel with any questions at 815-997-1417 or
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