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Patient Service Representative

Rockford, IL 61107

Posted: 04/15/2024 Employment Type: Contract To Perm Industry: Medical Office & Insurance Job Number: CJ4675575731 Pay Rate: $14.41 / hour

Job Description

Patient Service Representatives


Make a difference by working in healthcare at a local clinic!  We are looking for Patient Service Representatives to provide excellent customer service to patients in our community. The Patient Service Representatives will maintain current patient demographics, inform clients about clinic programs and protocols, and manage patient flow by scheduling, and directing clients to the appropriate area or department of the clinic.


Hours: Varying hours Mon-Fri between 8am-4:30, 8:30am,-5, 9:30am-6, along with rotating evenings from 11:30am to 8pm, plus rotating Saturdays from 8am to 12pm.

Pay: Starts at $14.62, but salary could go up based on experience and bilingual pay differential.


Patient Service Representative responsibilities:
  • Coordinate with medical team to ensure consistent patient flow
  • Accommodate all scheduling needs using clinic guidelines
  • Ensure accuracy of all patient information and maintain confidentiality of all personal and financial information
  • Manage and reconcile cash drawer
  • Maintain office supply inventory
  • Comply with established policies, procedures, objectives, and HIPAA standards

Patient Service Representative requirements:
  • Possess high school diploma or equivalent 
  • Understand basic math 
  • Exhibit and use good judgment 
  • Communicate effectively and diplomatically with patients, insurance providers, and facility personnel
  • Understand and follow verbal and written communication
  • Demonstrate strong customer service skills and ability to multi-task
  • Maintain attention to detail

If you are interested in one of the Patient Service Representative positions, we would like to talk to you! Please apply here or call Caitlyn or Courtney at 815-229-7810

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About Rockford, IL

Ready to take your career to new heights in Rockford, Illinois? Explore our job opportunities in this vibrant city and uncover endless possibilities for growth and success. Nestled in the heart of Winnebago County, Rockford blends urban convenience with a laid-back Midwest charm. From iconic landmarks like the Anderson Japanese Gardens and the Coronado Performing Arts Center to the mouth-watering cuisine at Beef-A-Roo and the exciting games hosted by the Rockford IceHogs at the BMO Harris Bank Center, this city has something for everyone. The Rockford region boasts a thriving arts scene, with galleries like the Rockford Art Museum and the Klehm Arboretum & Botanic Garden providing inspiration at every turn. Discover your next career move in Rockford, where opportunities abound and a unique culture awaits!