Eligibility Specialist-Child Care Assistance Program
The Rockford YWCA is looking for an Eligibility Specialist to administer the Child Care Assistance Program on behalf of the IL Dept of Human Services. The Eligibility Specialist will determine family eligibility for childcare reimbursement. Some of the duties include case document processing, case updates, termination of ineligible cases, in-person and phone customer service, and answering and responding to phone calls and inquiries. This is a Furst-to-Hire opportunity.
Hours: 8:30am-5pm Monday-Friday
Pay: $17.50/hour
Benefits: Furst Benefits
Eligibility Specialist Responsibilities:
Performing data entry functions related to assigned caseload
Maintaining accurate and complete records on all cases
Connecting families to appropriate programs for additional support
Maintaining compliance with processing paperwork, phone calls, emails and reports that are required to be submitted
Maintaining confidentiality of program, client, and provider information
Participation in staff meetings
Participation in continuing education activities
Responding with sensitivity to families’ socioeconomic, cultural, and ethnic and religious backgrounds, individual needs and capabilities
Eligibility Specialist Requirements:
Associate degree from an accredited college or university, or equivalent education and/or experience in social work, customer service, data entry, or related field
Demonstrated proficiency with a computer and various software packages
Excellent written, verbal, and presentation communication skills
Strong problem-solving and analytical skills
Ability to work with a team as well as independently
Ability to lift 30 pounds, sit, stand, bend, and twist
Ability to type at least 30 words per minute
Current Illinois driver’s license and valid vehicle insurance
Willing to complete and maintain required certifications on an annual basis
This is a challenging but rewarding opportunity to make a difference in the lives of area families. Please apply here or contact Courtney or Denessa at 815-229-7810.