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48000
60000
YEAR
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Melissa S.
Customer Technical Support Technician
Posted: 01/22/2024
2024-01-22
2024-05-16
Employment Type:
Permanent
Industry: Technical & Professional
Job Number: MS38150637
Pay Rate: $48000-60000 / year
Job Description
PURPOSE/FUNCTION/SUMMARY
As a Customer Technical Support professional, you will be responsible for handling technical calls from customers and working alongside field service technicians, the service manager, and the engineering department to troubleshoot any electrical or mechanical issues they may be experiencing. Your expertise will help customers identify a repair strategy that can get their machines back up and running as soon as possible.
ESSENTIAL FUNCTIONS
• Supervise customers with their machines troubleshooting via telephone
• Keep a log of all calls on Internal service software (Freshdesk)
• Familiar with a variety of the field' s concepts, practices, and procedures
• Advise on replacement parts needed to repair a machine mechanically and/or electrically
• Program computers for machines in the field (customer or service orders)
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
• Education/Training:
Associate Degree in Computers, Mechatronics, Electrical, or equivalent position experience.
• Experience/Skills:
3 to 5 years of related experience in a manufacturing environment are preferred, but not essential. Must possess excellent communication, organizational, computer, and interpersonal skills.
For more information, please call Melissa @ 815-997-1442
As a Customer Technical Support professional, you will be responsible for handling technical calls from customers and working alongside field service technicians, the service manager, and the engineering department to troubleshoot any electrical or mechanical issues they may be experiencing. Your expertise will help customers identify a repair strategy that can get their machines back up and running as soon as possible.
ESSENTIAL FUNCTIONS
• Supervise customers with their machines troubleshooting via telephone
• Keep a log of all calls on Internal service software (Freshdesk)
• Familiar with a variety of the field' s concepts, practices, and procedures
• Advise on replacement parts needed to repair a machine mechanically and/or electrically
• Program computers for machines in the field (customer or service orders)
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
• Education/Training:
Associate Degree in Computers, Mechatronics, Electrical, or equivalent position experience.
• Experience/Skills:
3 to 5 years of related experience in a manufacturing environment are preferred, but not essential. Must possess excellent communication, organizational, computer, and interpersonal skills.
For more information, please call Melissa @ 815-997-1442
Meet Your Recruiter
Melissa S.
Technical Recruiter
Year Started: 2020
I wanted to be an elementary school art teacher when I grew up.
Favorite Quote:
“Not all of us can do great things. But we can do small things with great love.” – Mother Theresa
What do you enjoy most about your work?
I enjoy matching the right people with the best opportunities.
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Ready to take your career to new heights in Rockford, Illinois? Explore our job opportunities in this vibrant city and uncover endless possibilities for growth and success. Nestled in the heart of Winnebago County, Rockford blends urban convenience with a laid-back Midwest charm. From iconic landmarks like the Anderson Japanese Gardens and the Coronado Performing Arts Center to the mouth-watering cuisine at Beef-A-Roo and the exciting games hosted by the Rockford IceHogs at the BMO Harris Bank Center, this city has something for everyone. The Rockford region boasts a thriving arts scene, with galleries like the Rockford Art Museum and the Klehm Arboretum & Botanic Garden providing inspiration at every turn. Discover your next career move in Rockford, where opportunities abound and a unique culture awaits!
