Customer Service Sales Representative Jobs in Rockford IL

Rockford, IL 61109

Posted: 11/14/2023 Employment Type: Permanent Industry: A -Professional Job Number: R 24434261113 Pay Rate: $45000-55000 / year

Job Description

Job Title: Customer Service Sales Representative Job Description:

Responsible for responding promptly to customer inquiries.
The Customer Service Sales Coordinator is responsible for processing spare parts orders and coordinating transportation companies to be used, to ship the goods, through the SAP system
Work with customers to identify the spare parts needed to repair our machines. This is done by researching the machine documentation, electronic pdfs, as well as mechanical drawings and photos.
Maintain and purchase replacement parts for inventory in Rockford, IL.
Prepare quotes that are received via e-mail, faxes and telephone phone calls.
Issue RGA’s to customers for all return shipments
Track lost shipments when requested by customers and providing proof of deliveries. Act as a liaison between shipping companies, customers and client
Handle a high volume of incoming calls and emails.
Keep accurate records of our customer’s interactions, transactions, comments, and complaints.
Maintain a positive, empathetic, and professional attitude towards customers.

Job Requirements:

High School Diploma, General Education Degree or Equivalent. College degree preferred.
Previous experience working in a Customer Support field within a manufacturing environment required.
Ability to stay calm when customers are stressed or upset.
Ability to read and comprehend detailed blueprints and familiar reading electrical schematics.
Must have experience with Microsoft Office including Outlook. Previous experience with SAP and QuickBooks is a Plus.

Direct hire, salaried position with quarterly bonus potential based on sales. Excellent benefits package. This is an in-office position.
Please apply directly to this opportunity or contact Rachel at 815-997-1417 or rachel.thomann@furstpros.com with any questions

Meet Your Recruiter

Rachel Thomann
VP, FurstProfessionals

Year Started: 2011

I wanted to be a physical therapist when I grew up.

Favorite Quote:

“My wish for you is that you continue. Continue to be who you are, to astonish a mean world with your acts of kindness.” – Maya Angelou

What do you enjoy most about your work?

It’s so rewarding to meet great people and match them up with our clients’ needs!

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About Rockford, IL

Ready to take your career to new heights in Rockford, Illinois? Explore our job opportunities in this vibrant city and uncover endless possibilities for growth and success. Nestled in the heart of Winnebago County, Rockford blends urban convenience with a laid-back Midwest charm. From iconic landmarks like the Anderson Japanese Gardens and the Coronado Performing Arts Center to the mouth-watering cuisine at Beef-A-Roo and the exciting games hosted by the Rockford IceHogs at the BMO Harris Bank Center, this city has something for everyone. The Rockford region boasts a thriving arts scene, with galleries like the Rockford Art Museum and the Klehm Arboretum & Botanic Garden providing inspiration at every turn. Discover your next career move in Rockford, where opportunities abound and a unique culture awaits!