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Customer Service Sales Representative

Rockford, IL 61109

Posted: 11/14/2023 Employment Type: Permanent Industry: A -Professional Job Number: R 24434261113 Pay Rate: $45000-55000 / year

Job Description

Job Title:  Customer Service Sales Representative Job Description:                
  • Responsible for responding promptly to customer inquiries.
  • The Customer Service Sales Coordinator is responsible for processing spare parts orders and coordinating transportation companies to be used, to ship the goods, through the SAP system  
  • Work with customers to identify the spare parts needed to repair our machines.  This is done by researching the machine documentation, electronic pdfs, as well as mechanical drawings and photos.
  • Maintain and purchase replacement parts for inventory in Rockford, IL.
  • Prepare quotes that are received via e-mail, faxes and telephone phone calls.
  • Issue RGA’s to customers for all return shipments 
  • Track lost shipments when requested by customers and providing proof of deliveries.  Act as a liaison between shipping companies, customers and client
  • Handle a high volume of incoming calls and emails. 
  • Keep accurate records of our customer’s interactions, transactions, comments, and complaints.
  • Maintain a positive, empathetic, and professional attitude towards customers.
 Job Requirements: 
  • High School Diploma, General Education Degree or Equivalent.  College degree preferred.
  • Previous experience working in a Customer Support field within a manufacturing environment required.
  • Ability to stay calm when customers are stressed or upset.
  • Ability to read and comprehend detailed blueprints and familiar reading electrical schematics.
  •  Must have experience with Microsoft Office including Outlook.  Previous experience with SAP and QuickBooks is a Plus.
Direct hire, salaried position with quarterly bonus potential based on sales.  Excellent benefits package.  This is an in-office position.
Please apply directly to this opportunity or contact Rachel at 815-997-1417 or with any questions

Meet Your Recruiter

Rachel Thomann
VP, FurstProfessionals

Year Started: 2011

I wanted to be a physical therapist when I grew up.


Favorite Quote:

“My wish for you is that you continue. Continue to be who you are, to astonish a mean world with your acts of kindness.” – Maya Angelou


What do you enjoy most about your work?

It’s so rewarding to meet great people and match them up with our clients’ needs!

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