Bilingual Receptionist 

FurstStaffing is looking for an Immigrant Services-Bilingual Receptionist.  This is the first point of contact for guests and clients. This role provides administrative and customer service support, ensures the front desk is professionally managed, and helps coordinate essential communication between clients and program staff. The ideal candidate will be organized, approachable, and deeply committed to providing excellent service in a fast-paced, mission-driven environment and must be Bilingual. 

Hours:  7:45am-4:15pm Mon-Fri. 

Pay:  $17.50 

Benefits:  Furst Benefits

Essential Job Functions: 

• Maintain accurate logs
• Reflect agency image in appropriate manner, behavior and dress
• Maintain an awareness of guest needs and role as communicator. Stay abreast of all current agency programs (including but not limited to Immigrant Services, CCR&R and Family Services) and procedures
• Communicate with impartiality and respect
• Maintain a high level of confidentiality
• Ensure coverage for the front desk daily
• Maintain desk area (clean entire desk area removing files, etc. and dusting under obstacles bi-monthly), lobby and gathering area reporting any facility needs
• Train staff on front desk operations as needed
• When capacity allows, handle Information and Referrals for Immigrant Service programs
• Report any issues of importance related to the operation of the YWCA and its guests
• Call appropriate staff for walk-ins as needed
• Organize brochures/materials in vestibule removing outdated information
• Perform other duties as assigned by supervisor and/or CEO

Requirements:

• Must have at least a High School diploma, associate's degree preferred

• Minimum two (2) years of customer service experience 

• Must be Bilingual-English and Spanish

• Strong knowledge of local community resources 

• Excellent verbal and written communication skills 

• Strong problem-solving and analytical skills 

• Proficiency with computers and office software (e.g., Microsoft Office) 

• Ability to type at least 30 words per minute 

• Ability to lift up to 30 pounds and perform physical tasks (sit, stand, bend, twist) 

• Valid Illinois driver’s license and vehicle insurance 

If you are interested in the Immigrant Services- Bilingual Receptionist, please apply here. If already registered with FurstStaffing, please contact Courtney or Denessa at 815-229-7810.